Frequently Asked Questions

SeekWheelz is built around trust signals that traditional rental shops don't have. Every listing is reviewed by our team before going live — we check the vehicle's registration, revenue licence, and insurance documents. Every renter must upload a government ID before the owner even sees the request, and the owner personally approves every booking. Payment happens in cash at pickup, so there is no risk of online fraud. If the vehicle condition doesn't match the listing when you arrive, you can cancel for free on the spot.

SeekWheelz does not provide insurance. Standard personal vehicle insurance in Sri Lanka typically does not cover commercial rental use, so owners should confirm their policy position with their insurer before listing. We strongly recommend renters carry travel insurance that includes third-party liability and personal accident cover. We verify that owners have uploaded valid insurance documents before approving a listing, but coverage for rental use is ultimately between the owner, their insurer, and the renter.

Never. SeekWheelz does not process rental payments. All payment goes directly to the vehicle owner in cash at the time of pickup — there are no online deposits, advance payments, or platform fees on rentals. If anyone contacts you claiming to be SeekWheelz and asks for an online transfer or advance deposit, it is a scam. Report it to support@seekwheelz.com immediately.

Every listing goes through an admin review before it's published. Owners upload their vehicle registration, revenue licence, and insurance documents, which our team checks manually. Listings that pass this review display a "Vehicle documents verified" badge on the listing page. Listings with expired documents are automatically suspended until the owner uploads updated ones.

Yes. For motorised vehicles (scooters, motorbikes, e-bikes) you must hold a valid driving licence from your home country. An International Driving Permit (IDP) is strongly recommended — Sri Lankan police can stop you and the IDP helps avoid fines. Bicycles and e-bicycles do not require a licence; a valid national ID or passport is sufficient.

You upload a government-issued photo ID (passport or national ID card) during the booking request. For motorised vehicles, you also upload a photo of your driving licence. The vehicle owner reviews these documents personally before approving your request — no booking is auto-confirmed without owner approval.

Create a free account, browse verified listings, and submit a rental request with your dates and uploaded ID. The owner reviews your documents (usually within 24–48 hours), chats with you if needed, and approves or declines. Once approved, you meet the owner at the map-pinned pickup location, pay cash, and go.

Prices vary by vehicle and location. Scooters typically range from LKR 1,500–3,500 per day. Motorbikes range from LKR 2,000–5,000 per day. Bicycles start around LKR 500–1,000 per day. All prices are set by the individual owner. SeekWheelz charges zero commission on rentals — you pay the owner directly in cash at pickup.

All rental payments are made directly in cash to the vehicle owner at the time of pickup. SeekWheelz does not process rental payments — there is no platform fee or commission deducted from renters or owners. Prices are shown in multiple currencies for your reference, but payment is always in cash.

Yes. If you arrive at pickup and the vehicle is not in the condition you were led to expect, or the EV has not been charged to the agreed minimum level, you can cancel the booking for free at the point of pickup. No payment, no penalty.

Listings are available across popular tourist destinations including Galle, Mirissa, Colombo, Ella, Kandy, and Hikkaduwa, with new owners joining regularly. Browse the map on our listings page to see vehicles currently available near your destination.

All owners go through a listing review process — their vehicle documents (registration, revenue licence, insurance) are checked before a listing is published. Renters are also ID-verified before any booking is approved. Both sides are accountable through the platform's two-way review system.

Yes, if the owner has enabled hourly pricing on their listing. Hourly rentals are available for 1–72 hours. Not all vehicles offer hourly rates — filter by vehicle type on the browse page and check individual listings.

Rental requests automatically expire after 48 hours with no response from the owner, or if your requested start date passes. You will be notified and the vehicle will become available again. You can then browse alternative listings.

Create an account, go to My Fleet, and add your vehicle. Upload photos, set your daily or hourly rate, and upload your vehicle documents (registration, revenue licence, insurance). Our team reviews the listing — usually within 48 hours — and publishes it once approved. There is no platform commission on rentals.

A native iOS and Android app is coming soon. In the meantime, the full platform — browsing, booking, messaging, and managing your listings — works seamlessly in any mobile browser.